Scout Motors plans to make its electric trucks owner-repairable, marking a shift from traditional dealer-dependent service models.
The company estimates 80% of repairs on its upcoming Traveler SUV and Terra pickup can be done without visiting a service center, Scout Motors Strategy Director Ryan Decker told The Drive at CES 2025.
“Maybe things aren’t glued, they’re screwed, right? Things should be more easy to repair yourself,” Decker said.
This DIY-friendly approach shaped the vehicles’ design from the start. Instead of following the industry trend toward seamless bodywork, Scout opted for accessible bumpers and body panels that owners can remove and replace.
The modular design particularly suits off-road use, where bumper damage is more likely.
Scout will provide detailed repair guides and service manuals to customers — a contrast to what Decker calls the “black box” nature of other electric vehicles. This transparency represents a significant departure from Tesla’s initial resistance to independent repairs and modifications.
Like Tesla, Scout plans to sell directly to consumers rather than through dealerships. This strategy has sparked opposition from Volkswagen franchised dealers in California, who argue it violates state franchise laws since VW, Scout’s parent company, uses traditional dealerships for its other brands.
Scout continues construction of its $2 billion South Carolina factory, targeting production start in 2027.
